About the role
A large computer and network security company in Canada is hiring for this role. You will lead strategic customer engagement programs, including Voice of Customer, customer content and advocacy, and set the plans and operating rhythms that keep them moving. The role exists to improve customer journeys and turn customer feedback into action.
What you'll do
- Lead Voice of Customer, customer content and advocacy programs from plan to delivery
- Establish owners, milestones, success measures and operating rhythms for each program
- Coordinate cross-functional work to improve customer journeys and feedback loops
- Activate customer insights and support program adoption across teams
- Communicate recommendations and progress to stakeholders and executives
What you bring
- Experience leading strategic programs that involve several teams
- Skill setting plans, milestones and success measures
- Ability to coordinate cross-functional partners toward shared outcomes
- Clear communication with stakeholders and executives
Details
- Location: Canada
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.