About the role
A mid-sized facilities services company in Burnaby is hiring for this role. You will be the primary point of contact for a book of commercial clients, responsible for the relationship and for the quality of the service delivered. The role also looks for ways to grow accounts and keep them.
What you'll do
- Manage commercial client accounts as their main point of contact.
- Build strong relationships with clients and oversee service quality.
- Oversee scheduling, inspections and issue resolution.
- Coordinate service providers to deliver on client expectations.
- Identify opportunities to improve or expand services, and support contract renewals and account retention.
What you bring
- Experience managing client accounts and building long-term relationships.
- Comfort coordinating schedules, inspections and service providers at the same time.
- A problem-solving approach to client issues.
- The ability to spot opportunities to expand services and support renewals.
Details
- Location: Burnaby, BC
- Type: Full-time
Apply below and a Traverse recruiter will be in touch.